Return and refund policy
Thank you for shopping at our site (norded.com). If you are not entirely satisfied with your purchase we are here to help.
You have 30 calendar days to return the item from the day you received it. To be eligible for a return, your item must meet the following conditions:
- Unused and in the same condition that you have received it.
- In the original packaging.
- Include the receipt or proof of purchase.
If item does not meet all of the above criteria, you will not be refunded for your item.
If your item has been damage by the shipping company upon you receiving it please notify us right away by going to (norded.com/support/contact) and open a ticket through the customer service system.
All returns must be handled by us through our website. Please do not mail your return or send it by any other method. Here are the steps to follow to ship your item back to us.
- Start the return process by going to (norded.com/support/contact) and open a ticket through the customer service system.
- We will send a shipping label by email.
- Print out the shipping label
- Attach label to the cardboard box with your item in it. Do not cover up any codes or text on the label. The shipping label includes information vital for handling the return.
- Get the package to the carrier/shipping company that is mentioned on the label.
Thanks for doing your part. We will take care of the rest.
When we have received you returned item, we will go through the following steps:
- We will inspect it and notify you of the status of your refund through email.
- You will not be refunded for the shipping cost that you were charged when you have purchased your item.
- If your refund is approved we will initiate a refund to you by the original payment method.
- The refund processing time will depend on your method of payment and may take up to 3 weeks.
- All shipping costs are non-refundable. If the item is eligible for refund, the return shipping cost will be deducted from the refund.
If you have any questions about this policy or returning your items please contact us by going to (norded.com/support/contact) and open a ticket through the customer service system.
Customer Service Team